Salon Guidelines and Policies
Salon Guidelines
HI THERE! THESE GUIDELINES WERE PUT IN PLACE TO KEEP EVERYONE SAFE AND TO MAKE SURE EVERYONE HAS A PLEASANT SALON EXPERIENCE. PLEASE FOLLOW.
-Mask are optional, but i reserve the right to enforce them at any time.
-If you happen to arrive earlier than 10 minutes before your appointment, please have a seat outside of the suite. Coming early disrupts client services, so please come at your appointed time.
-Lateness- In order to properly service you at HGRP Salon, being on time is imperative. If you are running behind, please let your stylist know beforehand. Appointments will be canceled and charged after 15 minutes, no show no contact.
-No extra persons or children allowed with you at your appointment.
-No eating. Drinks are ok.
-ABSOLUTELY no casual phone conversations or work calls allowed. In a small suite, it is disruptive. If necessary, please step outside of suite to take your call. Also, please use your headphones for your listening pleasure on your cellphone and laptop. "Working From Home" is not recommended.
- Last but certainly not least Good Vibes ONLY!
Sick Policy
If you or someone in your household, is or has been sick within the last 7 days, please reschedule your appointment. If you show up to the salon showing ANY signs of cold or flu, I reserve the right to cancel and charge your appointment in full.
New Client Policy
All new clients must pay a 50% non refundable deposit and have a new client consultation on their first appointment. If you haven't been serviced at HGRP Salon in over 6 months, you will be considered a new client and must adhere to this policy.
Cancellation Policy
Please cancel via Vagaro.com or Email 2 days BEFORE your scheduled appointment. Failure to do so will result in you having to pay 50% of your scheduled appointment before being able to book another appointment.
No Call / No Show/ Same Day Cancel
If you fail to not call or show up to your scheduled appointment, you will have to pay 100% of your scheduled appointment before being able to book another one.
Forms of Payment
-Major credit/debit cards and NFC payments are accepted.
-Venmo, Zelle and Cashapp
-For payments on services and products, NYS tax will be added.
-Gratuities are preferred in cash.
THANK YOU! HOPE TO SEE YOU SOON!